Pod upgrade via Solstice Cloud errors

Incident Report for Mersive Technologies

Resolved

This incident has been resolved.
Posted Aug 17, 2020 - 23:54 UTC

Monitoring

We think we've located a regression in part of our code and rolled back the release, in re-testing the scenario that led to pods getting stuck in the "pending" status after an upgrade, the upgrade succeeded immediately. We're continuing to monitor the behavior of upgrades.
Posted Aug 17, 2020 - 22:39 UTC

Investigating

We're investigating an issue when upgrading pods via Solstice Cloud. The behavior we're seeing involves pods selected for upgrade staying in a "pending" status for longer than expected.
Posted Aug 17, 2020 - 21:37 UTC
This incident affected: Solstice Cloud Device Service and Device Licensing Service.